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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

From July 2023, when a liable parent makes a child support payment, it will be passed on to receiving carers on a sole parent rate of benefit, instead of being used to pay the cost of providing the benefit.  

First payments from 22 August

This change is for child support for the month of July 2023 onwards. The first payment to receiving carers will be made on 22 August as child support payments are made the following month, as long as the liable parent makes their payment on time.  

The amount of child support you receive depends on your situation. To get an idea of how much you may receive, you can check your expected entitlement amount in myIR. Simply log in to myIR and click on 'View my entitlements’ in the child support – 'Receiving carer' tab. You’ll also find this information on your latest notice of entitlement. We will only be able to make the payments to you if the liable parent makes their payment. 

Please note this change only applies to child support for the month of July 2023 onwards. If a payment is made for an earlier missed amount (prior to 1 July 2023) it will not be passed on to the receiving carer on a sole parent rate of benefit.

Check your bank account details are correct 

Please check that your bank account details are up to date in myIR, so any payments we pay to you don’t go to the wrong account:

  • log in to myIR
  • click on the ‘I want to...' tab
  • select ‘Manage refund bank accounts'
  • if the child support bank account is correct, you don’t need to do anything
  • if you’d like to update your account, click ‘Add a new bank account’ and select child support as an account type
  • note that when you update your bank account for one tax type, it doesn’t automatically update all your other tax accounts, so you may need to update those separately.

Child support payments will be treated as income 

The child support payments you receive will be treated as income when working out other payments that you receive from the Ministry of Social Development (MSD). We will tell MSD about the child support payments you receive. If the liable parent misses a payment, no child support information will be passed on to MSD and your benefit won’t be affected.

Child support changes (Work and Income New Zealand)

If you receive Working for Families Tax Credits, in most cases these payments won’t change. However, if receiving child support means your income increases over $42,700, your Working for Families payments may need to be adjusted.

Voluntary agreement

From July, you will also be able to set up a voluntary agreement, if you can agree on the child support amount but would still like us to manage the payments.  

Voluntary agreement  

More information about child support 

Child support

Other MSD changes

There is more information about the latest changes and what it means for your MSD payments on the Work and Income New Zealand website.

Child support payment changes

Last updated: 07 Sep 2023
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