Changed your address and phone number?
Advising us electronically is now easier
About this service
It is important that we hold your correct details so we can provide you with the information you require. The Government page on the NZ Post Ltd Change My Address website enables you to notify us when you change your address and phone number. This service also enables you to advise a number of other organisations of your change of address at the same time. Using Change my Address is simple.
When to use this service
Use the Change My Address service when you need to advise us and other organisations of your change of address or phone number. This service does not apply to overseas address changes. If either your old address or your new address is an overseas address, you need to complete a Changed your name, address or phone number? IR238 form and post it to us.
The Change My Address service is owned by New Zealand Post. When you use this service you give New Zealand Post permission to provide the change of address details to the organisation/s that you nominate. This information is stored on a secure password-protected server and will only be passed to the organisation/s that you nominate.
For technical problems
If you have any technical problems using this service please E-mail New Zealand Post's Technical support at support@changemyaddress.co.nz or telephone 0800 501501.
What you will need
Getting started with Change my Address is simple
The registration process is simple and is done on the New Zealand Post website. You will be asked to:
- Choose a user name and password to use on the site;
- Input your personal details including date of birth and email address;
- Input your old and new address details; and
- select the organisation/s from the list that you wish to inform of your new address.
Changing tax addresses
You will need your IRD number. You can find this on any correspondence we have sent you in the past, including personal tax summaries, summary of earnings statements, tax returns and assessments. If you cannot find your IRD number contact us.
Enter your IRD number in the reference box.
If you are changing your address for:
- a specific tax or account - tick the relevant boxes
- all your taxes - tick the "all" services box
After you finish
When will your changes be updated?
Once you have submitted this change, your new address and phone number will take effect with Inland Revenue within approximately 5 working days.
Consider registering for our Send and Receive Mail service
By using our Send and Receive Mail service, you can exchange (send and receive) secure mail with us. The service is accessed using a user ID and password so you can discuss your personal tax affairs, child support or student loan without anyone being able to view the information sent.
This service may require you to send confidential information to Inland Revenue so it is located on a secure part of our website to prevent unauthorised interception. If you are unable to access this service, your browser and/or firewall settings may need updating.
Inland Revenue takes online security very seriously. We have systems in place to protect the information you provide us, and regularly update our standards and technology to provide protection for your personal information.
You play an important role in protecting your information by taking basic precautions to protect your computer and data. You should keep your computer secure, only deal online with people and organisations you know and trust, and check that your personal information travels across the internet on secure connections.
There are many resources about computer security (such as websites, books and magazines) that can help guide you on what security precautions are appropriate for your situation.
