Raise a dispute or complaint
We want to treat you fairly. If you are unhappy with the service you received please tell us about it so we can try to resolve any issues and improve our service. If you disagree with how we've assessed your tax or child support, you may need to follow a formal disputes procedure.
Disputing an assessment
If we can't agree on your assessment, there is a formal process to follow, so your rights are protected in case the matter goes to court. This process is known as the disputes resolution process.
If you disagree with a child support decision or assessment
What to do if you disagree with a decision we've made around the amount of child support you are paying or receiving.
Complaints process
Learn about the process you can use if you have a problem we can fix for you through our complaints service or an ombudsman.
Complaints Management Service
Find out about how to contact our Complaints Management Service.
Date published: 19 Nov 2004
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