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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

The results from our Customer Satisfaction and Perceptions survey will be updated every three months.

Our survey methods include:

  • using an independent research company to survey customers who have recently had contact with us
  • surveying a random sample of the public
  • reporting our results each quarter.

Your feedback is important. Thanks to everyone who participated in the survey.

Last updated: 28 Apr 2021
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