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End-of-year closedown Our offices and phone lines will close down over the holiday season but you can still contact us online. Find out more

Send us a message using myIR

To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

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How to send a message in myIR

Make a payment

Call us about debts and refunds

Location Phone Current call wait times
New Zealand 0800 227 774 Call wait times unavailable
Overseas +64 4 832 5218 Call wait times unavailable

Additional countries can now call us for free from Australia, Canada, United States of America, China, Hong Kong Special Administrative Region, South Korea and United Kingdom:

Overseas customers ─ our tollfree numbers

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 6pm

Services for people with hearing loss

Kaitakawaenga Maori

Last updated: 27 Nov 2023
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