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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

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To keep your personal information safe we avoid using email. Contact us by logging in to your myIR account. It will save you time because we'll already have your details handy.

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Call us about debts and refunds

Location Phone Current call wait times
New Zealand 0800 227 774 Call wait times unavailable
Overseas +64 4 831 2229 Call wait times unavailable

Calling hours

Our contact centres are open (NZ time):

Monday to Friday, 8am to 6pm
Saturday, 9am to 1pm

Services for people with hearing loss

Kaitakawaenga Maori

Last updated: 28 Apr 2021
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