- As at 30 June 2021, automatic individual income tax assessments have refunded $455 million to New Zealanders. Of these refunds 90% went to customers earning $70,000 or less.
- The new Resurgence Support Payment has paid $200 million to businesses impacted by COVID-19 alert-level increases in Auckland in February.
- We let 11,000 Working for Families customers know they now qualified for the in-work tax credit and started paying them straight away.
- Paid parental leave went online, with a new, simple application process.
- We prevented $300 million in incorrect or fraudulent refunds from being paid out.
- People made 695 voluntary disclosures about a property tax obligation, worth $43 million.
- Customers set up approximately 140,000 arrangements to pay their tax in instalments covering $3.7 billion in debt.
- We assessed $854 million in tax position differences this year.
- We’ve paid out $1.72 billion in Small Business Cashflow Scheme loans to more than 106,000 businesses.
- Our business transformation won at the NZCIO awards and 2020 IDC Asia/Pacific Digital Transformation Awards.
- Legislation changes are making the child support scheme simpler and fairer.
- We were awarded the Rainbow Tick for our progress in promoting diversity and inclusiveness.
- We developed policy and helped pass legislation for the new top personal income tax rate and property tax changes.
- We launched a policy for flexible working arrangements.
- 95% of contributions from KiwiSaver members were passed to the scheme’s providers in 2 days.
- We developed a body of research to inform our services for Māori and our commitment as a partner in the Māori-Crown relationship.