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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

If you’re a non-parent carer and you’ve chosen not to get child support payments from 1 of the liable parents, you can use this request to start payments again.

Before you start

You'll need:

  • the name of the liable parent the waiver applies to
  • to check your contact details are up to date in myIR.

In myIR, select 'More...' from the Child support - receiving carer account panel

Select 'Cancel a payment waiver'

Complete the details and submit

Log in to myIR

You can tell us in writing that you want to cancel a payment waiver.

Check you've included your contact information and the liable parent’s name. Sign the letter and send it to us at:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

Child support - contact us

What happens next

We'll restart the payments from the liable parent named in the form, starting from the later date of:

  • the date you’ve put on your request
  • the date we receive your request.

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