Skip to main content

New Plymouth office closure | The New Plymouth office is temporarily closed for upgrades and is expected to reopen on Wednesday 12 February.

Gisborne office temporarily closed | Our Gisborne office will be closed from 12pm 14 February 2025 until 10.30am 26 February 2025. For anything urgent, you can call our contact centre.

If you’re a non-parent carer and you’ve chosen not to get child support payments from 1 of the liable parents, you can use this request to start payments again.

Before you start

You'll need:

  • the name of the liable parent the waiver applies to
  • to check your contact details are up to date in myIR.

In myIR, select 'More...' from the Child support - receiving carer account panel

Select 'Cancel a payment waiver'

Complete the details and submit

Log in to myIR

You can tell us in writing that you want to cancel a payment waiver.

Check you've included your contact information and the liable parent’s name. Sign the letter and send it to us at:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

Child support - contact us

What happens next

We'll restart the payments from the liable parent named in the form, starting from the later date of:

  • the date you’ve put on your request
  • the date we receive your request.

Was this page helpful?

What did you like about this page?

Please tell us how we could improve this page?

Thanks for sharing your opinion! Your feedback has been received.

Sorry there was an issue submitting your feedback, please try again later.