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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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Before you start

Customers can cancel an ongoing direct debit at any time on myIR.

You will need to log in to your myIR account to do so.

Select 'More...' in the account your direct debit relates to

Go to the heading 'Payments, refunds and returns' > ‘Manage ongoing direct debit’

Select 'View or modify' for the direct debit you want to cancel

Select 'Cancel ongoing direct debit'

You will need to click yes when prompted to complete the cancellation.

If you need help, contact us by sending us a message in myIR or give us a call.

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Last updated: 17 Mar 2023
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