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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

If you have unexpectedly stopped getting your Working for Families payments this may be because:

  • your child has left your care or you have no children in your care
  • your child turned 18 and you are no longer entitled to payments
  • your child is financially independent and you are no longer entitled to payments
  • your income estimate has been adjusted resulting in no entitlement
  • Work and Income have told us they are now making your payments
  • you are starting or stopping a benefit
  • you are not responding to our requests for information and we have stopped your payments.

If none of these apply please update your details or contact us so we can sort it out.

There are 2 ways to contact us, myIR is the easiest.

Log in to myIR to send us a message

Working for Families and Best Start - contact us

Last updated: 14 Oct 2020
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