Skip to main content

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

If you have unexpectedly stopped getting your Working for Families payments this may be because:

  • your child has left your care or you have no children in your care
  • your child turned 18 and you are no longer entitled to payments
  • your child is financially independent and you are no longer entitled to payments
  • your income estimate has been adjusted resulting in no entitlement
  • Work and Income have told us they are now making your payments
  • you are starting or stopping a benefit
  • you are not responding to our requests for information and we have stopped your payments.

If none of these apply please update your details or contact us so we can sort it out.

There are 2 ways to contact us, myIR is the easiest.

Log in to myIR to send us a message

Working for Families and Best Start - contact us

Last updated: 14 Oct 2020
Jump back to the top of the page