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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Intermediaries can set up an instalment arrangement on behalf of clients to help pay tax owing.

Instalment arrangements in myIR

  • You must be linked to the client account
  • You'll find the option to set up an instalment arrangement under the “I want to…” menu in myIR

To request an instalment arrangement when your client will be arranging payment themselves, choose ‘other’ as the payment option.

As an intermediary you cannot submit direct debit payments on behalf of  your clients by using their bank accounts. The exception is if you have sole signing authority with the bank on the account.

We'll send you a web message confirming we've received and/or approved the instalment arrangement request.

Your client will receive an instalment arrangement letter along with the automatic payment form if they need one.


Last updated: 15 Jun 2021
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