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Important Update

We know there have been some issues with provisional tax where an income tax return was filed or changed from 17 to 19 March 2025.

Issues we’ve fixed

Any situation where provisional instalments in 1 period have been duplicated.

Due date showing as the date the return was filed and not the date it is due.

Returns filed from 20 March will not be affected by these issues.

Issues we’re still working to fix

Some customers have their entire provisional tax figure showing on the 3rd instalment date. We’re working on a solution and expect to have it fixed for any new returns you file or change from 21 March.

Some customers under the provisional tax threshold may be seeing a zero liability. We’re working on a solution.

We’ll be correcting accounts affected by all these issues.

What next

We’ll update you about correction plans and ‘under the provisional tax threshold may be seeing a zero liability’ by Monday 24 March.

We’re sorry for any inconvenience and concerns this has caused you. Thank you for your patience while we fix these issues.

Last updated: 20 Mar 2025
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