Inland Revenue Te Tari Taake tracks the progress we’re making through a range of measures and indicators. Our Performance Measurement Framework shows how we use our resources to deliver services and how our services connect with the outcomes we want to achieve for customers and New Zealand.
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Statement of Responsibility
Read Peter Mersi's statement of responsibility as the Chief Executive and Commissioner of Inland Revenue Te Tari Taake.
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How to read our performance section
We use our Performance Measurement Framework to monitor the progress we’re making towards the outcomes we want to achieve for New Zealanders through the services we provide.
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Our outcomes—the long-term results we want to achieve
We contribute to the economic and social wellbeing of New Zealand by collecting and distributing money. Our success is reflected in 3 outcomes.
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Our customer outcomes—the changes we want in customers’ knowledge, skills or behaviour
Our compliance model helps us understand our customers so we can work proactively and tailor our approach. With the customer at the centre of the model, we recognise 3 factors that influence customers’ behaviour: motivation, opportunity and appropriations.
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Our services
We measure the performance of our services against output measures and targets as set out in The Estimates of Appropriations for the Government of New Zealand for the Year Ending 30 June 2024. This section reports on financial and non-financial performance for these appropriations.
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Appropriation statements
These statements report information about the expenses and capital expenditure incurred against each appropriation administered by IR for the year ended 30 June 2024.