Our Strategy

Through our strategy, we will improve oranga for current and future generations. We make our biggest contribution to oranga through economic activities including collecting and distributing money.

There are 3 roles that we use to improve oranga for current and future generations.

Effective and efficient

Being effective and efficient means doing what we do in the best ways for the best results.

We are focused on getting the right results for everyone in New Zealand Aotearoa.
We are using our knowledge, resources and capabilities wisely.
We are continuously creating opportunities and space to improve and innovate.

Stewardship

We are actively making sure what we're responsible for is fit for purpose today and tomorrow.

We are working to meet current and future needs of customers and governments.
We continually protect and enhance the tax and social policy systems we're responsible for.
We have the right people and capabilities as our work evolves.

Broader contribution

We work across the public service to deliver more for New Zealand Aotearoa.

We are creating greater value for New Zealand Aotearoa by working across the public service.
We will increasingly work with other agencies where we are best placed to contribute.

Our outcomes - what we'll achieve

Revenue is available to fund government programmes and services.
People receive their entitlements.
Oranga increases when Inland Revenue works with other organisations.
The intergenerational oranga of the people of New Zealand Aotearoa is supported by Inland Revenue's active stewardship.

Our direction

Our strategy helps us plan, prioritise and make change in a consistent way. We will:

keep customers at the centre of what we do
support our people and their capabilities to create success
maximise the benefits of being digitally enabled for our customers and our partners
add greater value through working collaboratively with our partners to deliver services
actively take care of what we have now and ensure it is a fit for the future
get the most value from our data, analytics, information and knowledge
Improve how we work within IR.