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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

Use the New Zealand non-resident withholding tax (NRWT) - IR386 when a non-resident you paid needs:

  • to know how much NRWT they've paid before the end of the tax year 
  • a refund of NRWT.

You can only set up refunds for a non-resident you currently pay. Any former clients or non-residents you no longer pay will need to set up their own refund using the IR386.

The fastest way someone can get a refund is from you. You pay the recipient and use the IR386 to get the refund back from us.

Before you start

You'll need:

  • the income year covered
  • the recipient's full name, overseas address and postal address
  • the recipient's IRD number, if you know it
  • the recipient's bank account number, if needed
  • the gross and net non resident passive income (NRPI)
  • the correct NRWT and the difference that will be refunded
  • your own name, address, IRD number and bank account number, if needed.

Fill out the form

Write us a cover letter

You’ll need to write us a letter with details of the refund. Send us the letter with the IR386 form.

The letter should include:

  • your details
  • the details of who is owed a refund and their IRD numbers, if known
  • why a refund is needed.

We refund the overpaid amount

Usually you refund the non resident and we pay you back.

If the non resident is not a client of yours anymore, we’ll refund into the account noted in the IR386.

We can also transfer credit from your account into theirs. They'll need an IRD number and an account with us.

Send a client letter

You'll also need to send a letter to whoever will get the refund. Your letter needs to show the correct income and NRWT details for the income year covered.

Last updated: 07 Jan 2021
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