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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

The relationship between tax agents and Inland Revenue is highly important. The advice and assistance tax agents give their clients significantly impacts and influences compliance outcomes.

Inland Revenue recognises tax agents' contribution by providing a dedicated account manager service. This service facilitates the relationship between tax agents and Inland Revenue. It also innovates, gathers insights and designs with the overarching goal of achieving better economic and social outcomes for all New Zealanders.

Guiding principles of the Account Management service

  • Inland Revenue’s external reputation is enhanced through account management.
  • The account manager is a centralised point of contact for specific or escalated issues.
  • Education on tax agents self-managing is actively promoted at all opportunities.
  • Information is provided in a consistent and professional manner.
  • Insights gathered are fed back within Inland Revenue using voice of the customer mechanisms and inform future solutions.
  • Virtual, online interactions are the preferred way to interact between tax agents/account managers, however face to face interactions are available on a case by case basis.

 

Last updated: 14 Oct 2020
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