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Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

I am a recipient

If you applied for child support in New Zealand and are moving to Australia, you must contact Services Australia to make an assessment for child support in Australia.

You will have to let us know you are leaving so we can cancel payments and you can start receiving entitlements in Australia. You can do this through myIR, or call us on 0800 221 221.

You can also call Services Australia  from New Zealand on 0800 440 953.

If you have already moved to Australia, call our international number: 1800 504 042. You can call Services Australia on 131 272.

I am a paying parent

If you were assessed in New Zealand and are moving to Australia you need to let us know so you can continue paying your child support.

It is important to give us your income details otherwise we will estimate your income to assess your child support payments and you could end up paying more.

All you need to do is update your address, income and banking details in myIR, or give us a call us on 0800 221 221.

Call Services Australia from New Zealand on 0800 440 953.

If you have already moved to Australia, call our international number: 1800 504 042. You can call Services Australia on 131 272.

Last updated: 19 Jul 2021
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