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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

Welcome back to Aotearoa New Zealand. Here's some info on the ways we can help you settle back in.

Get your IRD number

Your IRD number helps you keep track of the tax you pay and get the right entitlements. It's unique to you. If you had an IRD number but cannot remember it, we can help.

  • You can apply online, then take your original ID to an AA office to verify your identity.
    Apply for an IRD number – living in New Zealand and not a new arrival
  • If you do not have the correct documents and you’ve completed your stay in isolation, you’ll need to complete an ‘IRD number application – resident individual - IR595’ and take it to one of our offices with your original ID.
  • You can apply online, with a special code supplied to you by Immigration New Zealand. After Immigration verify your details we’ll issue you an IRD number.
    Apply for an IRD number – new arrival to New Zealand
  • You can still apply online if you do not have the code from Immigration. When you’re out of isolation you’ll need to take your ID into one of our offices for verification.
  • Apply for an IRD number – living in New Zealand and not a new arrival
  • When you’re out of isolation you can complete an ‘IRD number application – resident individual - IR595’ and take it to a PostShop, AA, or one of our offices with your ID.
  • You can apply online if your visa has not changed since you entered New Zealand, and you’ve received a special code from Immigration New Zealand.
    Apply for an IRD number – new arrival to New Zealand
  • When you’re out of isolation you can complete an ‘IRD number application – non-resident/offshore individual - IR742’ and take it to a PostShop AA, or one of our offices with your ID, a printed copy of your visa, and proof of your address or bank account.

If you want to start a business

If you are wanting to set up a company, trust, partnership or other type of business, you'll need a different IRD number for each one.

Setting up a business or organisation

Get it done online

myIR is our secure online service and it can be used to do things like updating your contact details, filing your tax returns and sending us messages. Things might have changed since you were last in New Zealand – most Kiwis now have myIR. If you have not already registered for myIR, find out how you can.

myIR Secure Online Services

If you have a student loan

If you have a student loan, you’ll remain an overseas-based customer until you’ve been back in New Zealand for 183 days. At that point, you’ll be deemed a New Zealand-based customer and your repayments will be based on your income. Please ensure your employer uses an SL tax code on any income you receive in New Zealand. Find out more about how to repay your student loan.

Living in New Zealand with a student loan

Support for families

If you’re a citizen of New Zealand or Australia, have New Zealand residency, are present in New Zealand and you have children under the age of 18 in your care, you may qualify for Working for Families payments to help you raise a family.

Working for Families

Find out about receiving or paying child support.

Child support

If you’re liable to pay child support, contact us to talk about your obligations.

Child support - contact us

Last updated: 26 Mar 2021
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