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Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Before you start

Get the email address for the person who needs a logon.

In myIR select 'Manage my profile'

Select the 'I want to...' tab

Select 'Manage additional logons'

Select 'Add' for each additional logon

For each additional logon, enter a person’s email and access role, for example administrator, and select ‘Next’.

Set account access

On the ‘Grant access to account’ screen set the accounts you want the user to access.

Select 'Submit'

You’ll get an onscreen message showing you the logon name you’ve given the other person and their email address.

You’ll also be warned that the user has 30 minutes to complete their logon actions. If they do not you’ll need to resend the logon access email again.

Log in to myIR

What happens next

The person you created the logon for gets a logon access email.

They’ll have 30 minutes to follow the link in the email and set up a password for the myIR account.

Once they’ve done this they can go on and access the myIR account.

If you need to re-send the logon access email, select the ‘Resend logon access email’ link in the right-hand side of the additional logons screen in myIR. This link will only appear if the person with the new logon has not set a password and logged in.

Last updated: 17 Jun 2021
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