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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

There are many 'Income tax – more information requests' for clients of tax agents still waiting to be finalised. This is a reminder that you must review and confirm all 'Income tax – more information requests' that have been issued for your clients. This includes confirming the income included is correct and/or adding additional income and expenses as necessary before 31 March 2023.

Your unfiled returns report will help you to identify which clients still have 'Income tax – more information requests' needing to be reviewed or amended and then completed.

Unfiled returns report

You can finalise the assessment in myIR or if you are using Gateway Services to file income tax returns, you may be able to complete and amend the more information request using your software. Talk to your software provider to see if they provide this functionality. We encourage you to finalise these in a timely manner so your clients are aware of their tax position and receive any refund they may be entitled to as soon as possible (including Working for Families or any cost of living entitlement).

Ensure your clients’ bank account details are up to date so that any credits can be refunded directly to their account.

Our Individual income tax for clients of tax agents page has more information about the current process.

Individual income tax for clients of agents

Last updated: 24 Jan 2023
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