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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

If your myIR account is logged in to from a different device or web browser, we will send an email to the address we have for you. A notification will also be sent if you deleted your cookies or cleared your web browser’s cache.

If it was you that logged in, you can ignore the message. If it was not you, please follow the steps in the email.

This email is an additional security measure to keep your account safe and is similar to notifications sent by other service providers.

You can find out more about how myIR works.

myIR secure online services

Last updated: 24 Oct 2023
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