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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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27 November 2023

You may notice the following changes the next time you call us:

  • You’ll hear a different voice.
  • The prompts you hear when you call us will be shorter.
  • More help for you when making a credit card payment by phone.

As well as these changes, we also have some new options.

  • Customers from the United Kingdom, Australia, Canada, United States of America, China, South Korea, and the Hong Kong Special Administrative Region can now call us tollfree.
  • We have a new phoneline that takes you through our options at a slower speed. If you would like to listen to your options at a slower pace, call 0800 700 334.

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Last updated: 27 Nov 2023
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