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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

We are updating our tax and social policy system over Labour weekend.

myIR, gateway services and our phone services including self-service options will not be available from 5pm Friday 25 October 2024 through to 8am Tuesday 29 October 2024.

Some key changes in myIR

  • You will now be able to view letters in your current screen, instead of a separate pop-up window.
  • You will be able to unsubscribe from some email notifications from the new ‘Manage my email subscription preferences’ menu. Not all emails can be unsubscribed from such as payment due notifications.
  • Web attachments smaller than 1kb will now show the byte size when added to your web messages.
  • You can choose to use a new authentication process (fingerprint, face ID or your device’s screenlock pin or pattern) to login to your myIR account.
Last updated: 01 Oct 2024
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