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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

After every major release and at regular intervals throughout the programme, we ran formal sessions to review what we had learnt. This allowed us to capture what worked well, improve the efficiency of our processes, stop doing anything that no longer made sense and share our findings across the programme.

The following pages are a mixture of thoughts and lessons as told by stakeholders, leaders, teams and workstreams at the close out of our transformation.

Last updated: 21 Mar 2022
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