At Inland Revenue everything we do starts and ends with people. How we relate to, work with and value people. We are guided by Te Pou o te Tangata behaviours which were designed by our people, for our people to provide clarity on how we do things at IR. Our behaviours are a personal endeavour in which we hold ourselves accountable, striving to do better and realise our potential.
We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.
Whanaungatanga
We make connections, listen and value the experiences of others. We are open minded, inclusive and show respect.
Manaakitanga
We seek to lift the mana (standing, respect, status) of others, are generous with our knowledge and care for those around us. We see the value in diversity
Mahi Tika
We do the right things, are open and accountable. We do what we say we’re going to do. We’re flexible and learn as we go.
What this looks like
By embracing Whanaungatanga and Manaakitanga we create a safe environment and build trust. This allows people to connect and build relationships enabling our people to learn, build capability and think differently.
Our processes, systems and decision-making embrace Mahi Tika, supporting us to continuously improve by being innovative and agile. This allows us to get the best outcome for our customers.