Te Tari Taake Inland Revenue integrates health and safety into all our activities and encourages everyone to show manaakitanga—lifting others up. We work proactively to understand and manage risks to people’s health, safety and wellbeing.
Through regular surveys, we check on how our people are feeling and provide the support they need:
On average over the past year, 65% of respondents to surveys rated their wellbeing as ‘good’ or ‘very good’.
73% of respondents over the year felt ‘good’ or ‘very good’ about their day-to-day work experience.
Some of our whānau were affected by the heavy rainfall, flooding and cyclone damage across Aotearoa. We used several ways to reach people, coordinate support for them and look after their wellbeing. A key for us was that our people were able to step away from work to look after their families and help their communities.
Working environment
We continue to look at ways to incorporate WorkSafe’s priority of Mentally Healthy Work into our work design and environment and the working relationships we foster between staff.
We delivered in-house resilience coaching for teams who requested it this year, and introduced a new health and safety reporting tool. The tool provides better oversight of incidents, and information on areas of risk and where we can improve.
Focus on the critical risks
Key risks to our people’s health, safety and wellbeing include driving, and risks that can arise from isolated and remote work when visiting customers.
A significant risk is a failure to manage risks to our people’s mental health - this is not dissimilar to other agencies. This includes negative impacts on wellbeing from encountering offensive customer behaviour or stresses such as workload or difficult working relationships.
We continue to strengthen what we do to protect and support people. For example, leaders follow up with team members who report an incident potentially harmful to their psychological health. This year, 91% of these welfare check-ups were completed within 48 hours.
We offer an Employee Assistance Programme to our people. 894 of our employees sought assistance during the year, 1% less than in 2021–22. Our people are generally proactive in seeking help before their wellbeing and work performance is affected.
Monitoring illness and work-related injuries
This year, average sick leave was 12.3 days per person, up from 11.3 days in 2021–22.
The number of ACC claims has continued to trend down, with 21 accepted claims compared to 24 in 2021–22. The average number of days lost for work-related injuries has fallen from 29.9 days per injury last year to 18.5.