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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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Statement of Intent

Tax affects everyone and social policy programmes affect most New Zealanders too. That’s why the needs and wellbeing of all New Zealanders are at the heart of the work we do. As well as all people earning income in New Zealand, our customers include people who live overseas but have tax affairs and/or social policy obligations here.

We work with our partners and colleagues inside and outside government to deliver services that meet customers’ needs. As the make‑up of New Zealand changes, we must change to make sure we can keep meeting our customers’ expectations and continue to make it easy for them to pay and receive the right amounts.

In the tax year ended March 2020*:

Our individual customers 3.1 million customers received an automatic individual income tax assessment.
Employers Approximately 222,000 employers filed more than 7.4 million employment information returns.
Companies Over 366,000 company tax returns were filed.
GST Filers Approximately 660,000 customers filed more than 3 million goods and services (GST) returns

* Figures for the tax year ended March 2021 are not available for this publication because customers have until April 2022 to file their 2021 returns.

In the 2020-21 financial year, we collaborated with our partners to administer:

Working for Families Tax Credits With the Ministry of Social Development, we distributed $3 billion in entitlements to support working families.
Child Support We collected $467 million from more than 156,000 parents who pay child support. We distributed $281 million to carers. The balance is retained by the Government to help offset the cost of benefits paid.
KiwiSaver We collected contributions and transferred $8 billion to KiwiSaver scheme providers for investment. As at 30 June 2021, over 3.1 million people were enrolled in KiwiSaver.
Student Loans We jointly administer this programme with the Ministries of Education and Social Development (StudyLink). We had approximately 680,000 student loan customers and collected $1.5 billion in repayments.
Paid Parental Leave We administer paid parental leave for the Ministry of Business, Innovation and Employment. We made $503 million in payments to approximately 50,000 parents.
Last updated: 25 Nov 2021
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