Tax affects everyone and social policy programmes affect most New Zealanders too. That’s why the needs and wellbeing of all New Zealanders are at the heart of the work we do. As well as all people earning income in New Zealand, our customers include people who live overseas but have tax affairs and/or social policy obligations here.
We work with our partners and colleagues inside and outside government to deliver services that meet customers’ needs. As the make‑up of New Zealand changes, we must change to make sure we can keep meeting our customers’ expectations and continue to make it easy for them to pay and receive the right amounts.
In the tax year ended March 2020*:
| Our individual customers | 3.1 million customers received an automatic individual income tax assessment. |
|---|---|
| Employers | Approximately 222,000 employers filed more than 7.4 million employment information returns. |
| Companies | Over 366,000 company tax returns were filed. |
| GST Filers | Approximately 660,000 customers filed more than 3 million goods and services (GST) returns |
* Figures for the tax year ended March 2021 are not available for this publication because customers have until April 2022 to file their 2021 returns.
In the 2020-21 financial year, we collaborated with our partners to administer:
| Working for Families Tax Credits | With the Ministry of Social Development, we distributed $3 billion in entitlements to support working families. |
|---|---|
| Child Support | We collected $467 million from more than 156,000 parents who pay child support. We distributed $281 million to carers. The balance is retained by the Government to help offset the cost of benefits paid. |
| KiwiSaver | We collected contributions and transferred $8 billion to KiwiSaver scheme providers for investment. As at 30 June 2021, over 3.1 million people were enrolled in KiwiSaver. |
| Student Loans | We jointly administer this programme with the Ministries of Education and Social Development (StudyLink). We had approximately 680,000 student loan customers and collected $1.5 billion in repayments. |
| Paid Parental Leave | We administer paid parental leave for the Ministry of Business, Innovation and Employment. We made $503 million in payments to approximately 50,000 parents. |