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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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Statement of Intent 2021-25

The Public Service Act 2020 aims to create a more modern, agile, unified Public Service that can deliver across agency boundaries to wrap services around New Zealanders’ needs.

We already work with many other agencies and external partners to deliver outcomes for customers.

In the private sector, we work with a wide range of organisations, including tax intermediaries and software providers, to ensure that requirements are simple, can be integrated into existing business processes and systems as far as possible, and make it as easy as possible for people to pay and receive the right amounts.

In the public sector, with the Ministry of Social Development, we distribute Working for Families payments. We jointly administer student loans with the Ministries of Education and Social Development (StudyLink). We administer paid parental leave for the Ministry of Business, Innovation and Employment. We also have a range of information-sharing arrangements in place, including with the Department of Internal Affairs, the New Zealand Police, the Ministry of Social Development and the Accident Compensation Corporation.

While we are committed to playing our part in realising a more joined-up and citizen-focused Public Service, opportunities need to be a good fit with our capabilities and balanced against ensuring we continue to deliver Government priorities and our core business. We must also take care that we do not put at risk our stewardship of the revenue system. We will develop frameworks and processes to ensure that decisions made about the role we play in initiatives that cross agency boundaries are transparent.

Our areas of strength are:

  • Delivering services based on core information - particularly income and customer data.
  • Collection and payment of money / processing at scale.
  • High-volume, digital transaction processing - not services that rely on high levels of discretion and/or an extensive customer-facing presence.
  • Delivering large-scale, consistent, rules-based initiatives that leverage the capabilities of our commercial off-the-shelf systems.
  • Analytical tools and capability - including ‘what-if’ analysis and risk assessment.
Last updated: 25 Nov 2021
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