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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

A private agreement is when parents or non-parent carers agree on a child support amount and pay it directly to each other, or agree on expenses being paid on each other's behalf (such as rent, child care or the power bill). People often set up automatic payments to make payments easy. There is no involvement from us.

If you get 1 or more types of Working for Families payments, you'll need to tell us about your private child support payments, or any expenses paid on your behalf, or paid by you on someone else's behalf. 

Working for Families

If you'd like help agreeing on an amount, you can use our child support liability and entitlement calculator to work out what you could pay or receive under a formula assessment.

What you might pay or receive

Switching to another type of child support agreement

If your private agreement is not working out, you can apply for a voluntary agreement or formula assessment at any time. You should get in touch as soon as possible to discuss your options.

Voluntary agreement

Formula assessment


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Last updated: 24 Aug 2020
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