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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

Te tono whakatārewatanga penapena Apply for a savings suspension

If you want a break from making KiwiSaver contributions, you can take a savings suspension.

If you've been a contributing member of KiwiSaver for 1 year or more, you do not need to give a reason for wanting a savings suspension.

If it's an early request, we need evidence of financial hardship.

Before you start

You'll need your:

  • IRD number, address and contact details
  • employer's business or trade name
  • employer's name and address
  • evidence of financial hardship if you have not been a KiwiSaver member for 1 year.

In myIR, go to your KiwiSaver account panel

This is on the homepage once you've logged in.

Select 'Apply for a savings suspension'

Follow the prompts to complete your application

Log in to myIR

If you do not have a myIR account, you can request a savings suspension through our online service.

Request savings suspension for non-myIR users

What happens next

The savings suspension begins on the date we approve your request.

We will send you a notice with the start and end dates of your savings suspension. Show it to your employer.

 

My responsibilities

Hold on to your notice. If you change jobs, you'll need to show it to your new employer.

If you do lose it, either print off a copy from myIR or contact us to reissue it.

If you gave us your employer's details, we'll send them a notice in the mail too.

We'll let you know when you're near the end of your savings suspension. If you do not apply for another suspension, we'll ask your employer to start deductions again.

Last updated: 26 Jul 2021
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