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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

You must file your return and pay any tax you owe before you can apply for us to waive a penalty.

Check if you meet the criteria

You need to tell us the reason for your late filing, non electronic filing or late payment.

Penalties can be waived because of:

  • situations beyond your control
  • a genuine error a ‘one off’ situation
  • incorrect advice from us.

If you have documents to support your reasons, include these with your application.

Send us your application

You can send us a message in myIR or call us.

Send us a message in myIR

Business - general questions

You can send your application and any supporting documents to:

Inland Revenue
PO Box 39050
Wellington Mail Centre
Lower Hutt 5045

What happens next

We'll make a decision and let you know if your application to waive the penalty has been accepted or declined. We'll decline your application if a return has not been filed or the tax has not been paid.

If you've already paid the penalty and we agree to waive it, then you'll have a credit.

Last updated: 29 Sep 2020
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