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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

Inland Revenue’s corporate strategy is our long-term approach to creating value and how we will contribute to the economic and social wellbeing of New Zealanders. It provides us with direction and keeps us focused. Its 6 interconnected strands are described below.

Customer

Putting the customer at the centre of everything we do.

External Collaboration

We work with external parties to innovate, gain insight and achieve wider government economic and social outcomes.

Information and Intelligence

Our decisions and actions - for delivering today and shaping our future - are intelligence-led.

Digital

We fully embrace our place in the digitally connected world.

Policy Agility

Policy change is faster, cheaper and better - fit for a changing world.

People

Working as part of Inland Revenue is unique, exciting, fulfilling and career enhancing.

Last updated: 01 Nov 2021
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