Māori customer research and evaluation

Read research and evaluation reports that provide a Māori perspective.

Pages in this section

Māori Customer Landscape - Interim report This is an interim report undertaken in 2019 for the Māori Customer Landscape.
Māori Customer Landscape - Final report This key research provides insights for Inland Revenue around what is important for our Māori customers when interacting with Inland Revenue.
Tuitui te hono: Māori Outcomes Tuitui Te Hono is a body of research from September 2021 that considers better Māori specific outcomes for us.
Haehae Whakarei: Māori outcomes Framework Haehae Whakarei is a cultural guide from June 2022 that is aimed at helping us to apply the Māori outcomes in practice.

Ngā kiritaki Māori Māori customer research and evaluation