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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

We work collaboratively across business groups, sharing information with one another and combining our skills and knowledge to maximise our effectiveness. 

Customer and Compliance Services - Individuals | Ratonga Kiritaki me te Tautukunga—Takitahi

Our people in this group make tax compliance simpler by giving advice and support to individuals, families, tax agents and micro-business customers, including not-for-profit organisations. The ‘Right from the Start’ approach means they assist our customers to get their interactions right, intervene early when they’re getting it wrong and take action when people choose not to do the right thing. This helps ensure everyone pays and receives the right entitlements.

Customer and Compliance Services - Business | Ratonga Kiritaki me te Tautukunga—Pakihi

This group provides certainty and accuracy around complex and global tax compliance arrangements for small-to-medium-sized enterprises and significant enterprises.

The group connects with a range of business and delivery partners, representative bodies, government and international agencies to deliver joined-up services and reduce costs to customers and government. It also uses a ‘Right from the Start' approach including providing assurance to customers on significant tax issues and large-scale transactions. Like Individuals, the group assists our customers to get their interactions right, intervenes early when they’re getting it wrong and takes action when businesses choose not to do the right thing.

This group also provides tax technical and legal support to Inland Revenue.

Significant Enterprises

Complaints management

Legal services

Tax Counsel Office | Te Tari o te Rōia Tāke

The Tax Counsel Office gives technical advice about the interpretation and application of tax law for us Inland Revenue and our customers. They provide statements and rulings, such as binding public rulings, interpretation statements and determinations. This advice aims to explain how tax law affects taxpayers and their agents.

Policy and Regulatory Stewardship | Kaupapa me te Tiaki Waeture

Policy and Regulatory Stewardship provides tax and social policy advice to the Government. This group represents New Zealand overseas on tax policy related issues and negotiates. They also maintain New Zealand’s network of tax treaties with other countries. They draft most tax legislation and support the passage of proposed changes through Parliament.

Enterprise Design and Integrity | Hinonga Hoahoa me te Tika

Enterprise Design and Integrity develops our strategic direction and provides advice and guidance to ensure we achieve the outcomes intended. The group helps integrate Inland Revenue’s planning, prioritisation, performance reporting and investment management activity.

Enterprise Services | Ratonga Hinonga

Enterprise Services allows Inland Revenue to operate efficiently, effectively and safely, by providing seamless, integrated end-to-end services.

Last updated: 21 Dec 2023
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