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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

Our Complaints management service is responsible for all complaints made to Inland Revenue. It is a unit dedicated to managing feedback from customers. Complaints or feedback may cover policy decisions, processes and services we provide.

The service provides:

  • a process for customers to make complaints and give feedback
  • uses customer feedback to inform improvements and prevent similar situations from happening in the future.

Complaints service (Find out about)

Our Charter

Last updated: 28 Apr 2021
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