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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

Disagreements and the disputes process

If you disagree with an assessment or decision regarding your tax or child support, you may need to follow a formal process.

Dispute a general tax decision or assessment

If we can't agree on a disputable decision or assessment you may need to follow the disputes process. This process makes sure your rights are protected if the matter goes to court.

You may start the disputes process if you:

  • disagree with a disputable decision or assessment we've made, or
  • want to propose an adjustment to your tax return
  • and you've been unable to resolve the issue with us.

We may start the disputes process if we disagree with a return you've filed and have been unable to resolve the issue with you.

Disputes process initiated by the taxpayer (you)

Disputes process initiated by the Commissioner

Child support objections

You can also make changes to returns without using the disputes process.

Fixing mistakes in my return

Last updated: 28 Apr 2021
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