Skip to main content

Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

If you disagree with a disputable decision or assessment we've made, or want to propose an adjustment to your tax return, you can start the disputes process. This is called a taxpayer-initiated dispute.

The disputes process is designed to resolve disagreements as quickly as possible by:

  • identifying all issues early
  • full disclosure of the facts and evidence
  • consultation between us. 

Find out about taxpayer-initiated disputes

Watch a video on taxpayer-initiated disputes

How the taxpayer-initiated disputes process works

Do you need professional advice?

We recommend that you get independent advice from an accountant or other professional tax advisor if you want to go ahead with your dispute. This is especially important if complex issues are involved. 

Because of the nature of the disputes process, we cannot fill in or draft any notices or forms on your behalf. However, we can help by explaining things like the forms you need and what time limits apply, or by referring you to our booklets and guides on the disputes process.

Your rights and responsibilities

Your rights and responsibilities as a taxpayer when starting the disputes resolutions process are outlined in Standard Practice Statement 23/01. 

http://www.taxtechnical.ird.govt.nz/standard-practice-statements/disputes/sps-23-01

Last updated: 08 Aug 2023
Jump back to the top of the page