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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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Keeping your details up to date

If you change:

  • your bank account information
  • your address
  • your company name
  • any other information you've previously provided
please email us at [email protected] so we can make the necessary changes.

Supplier feedback and complaint

We manage supplier feedback and complaints in line with the  "Guide to supplier feedback and complaints" published by the Ministry of Business, Innovation & Employment (MBIE). 

If you have any concerns or feedback about a particular procurement process, please email the nominated Inland Revenue Commercial and Procurement contact person at [email protected].

If you feel your concern has not been resolved, or if you have any other concerns or feedback, please email [email protected] for the attention of the Head of Commercial and Procurement or the Chief Probity Officer.

After that, the process for making a formal complaint is set out in MBIE's guide, along with details of their confidential Supplier Feedback Service.

Guide to supplier feedback and complaints 2015 (PDF 421KB) Download guide
Last updated: 28 Apr 2021
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