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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Keeping your details up to date

If you change:

  • your bank account information
  • your address
  • your company name
  • any other information you've previously provided
please email us at [email protected] so we can make the necessary changes.

Supplier feedback and complaint

We manage supplier feedback and complaints in line with the  "Guide to supplier feedback and complaints" published by the Ministry of Business, Innovation & Employment (MBIE). 

If you have any concerns or feedback about a particular procurement process, please email the nominated Inland Revenue Commercial and Procurement contact person at [email protected].

If you feel your concern has not been resolved, or if you have any other concerns or feedback, please email [email protected] for the attention of the Head of Commercial and Procurement or the Chief Probity Officer.

After that, the process for making a formal complaint is set out in MBIE's guide, along with details of their confidential Supplier Feedback Service.

Last updated: 28 Apr 2021
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