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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

You can take a break from making your overseas based payments for up to 12 months while you travel overseas. However, if you have any payments due under your New Zealand based repayments, these will still need to be paid and are not covered by the temporary suspension.

You need to let us know if you want a temporary repayment suspension either:

  • before you go overseas
  • within 6 months of leaving.

During your temporary repayment suspension, interest is added to your student loan but you do not need to make repayments.

You need to give us an alternate contact person

When you apply for a temporary repayment suspension you need to give us an alternate contact person for you. This is in case we need to get hold of you but have not been able to. We'll need their name and contact details. They must live in New Zealand and be 18 or older.

How to apply

You can apply for a temporary repayment suspension in myIR or by calling us.

Go to your student loan account in myIR and select 'More'. In the 'Travelling overseas' section select 'Apply for a repayment suspension'.

Log in to myIR

Student loans - contact us

Last updated: 09 Jan 2024
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