We track the progress we’re making through a range of measures and indicators. Our Performance Measurement Framework on the 'How to read our performance section' page below shows how we use our resources to deliver our services, and how our services connect with the outcomes we want to achieve for our customers and Aotearoa New Zealand.
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Statement of responsibility
Read Peter Mersi's statement of responsibility as the Chief Executive and Commissioner of Inland Revenue of Inland Revenue.
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How to read our performance section
We use our Performance Measurement Framework to monitor the progress we’re making towards the outcomes we want to achieve for New Zealanders through the services we provide.
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How we performed
Our focus this year was on maintaining the integrity of the tax and social policy system and supporting customers adversely affected by weather events and economic conditions.
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Our outcomes
Te Tari Taake Inland Revenue contributes to the economic and social wellbeing of Aotearoa New Zealand by collecting and distributing money. Our success is reflected in 3 outcomes.
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Our customer outcomes
Our compliance model helps us understand our customers so we can work proactively and tailor our approach. With the customer at the centre of the model, we recognise 3 factors that influence customers’ behaviour: motivation, opportunity and capability.
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Our services
We measure our performance against output measures and targets in ‘The Estimates of Appropriations for the Government of New Zealand for the Year Ending 30 June 2023.
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Significant initiatives
This outlines where to find more information on Budget significant initiatives from the last 3 Budgets.
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Appropriation statements
The following statements report information about the expenses and capital expenditure incurred against each appropriation administered by Te Tari Taake Inland Revenue for the year ended 30 June 2023.