How we will achieve our aspiration and outcomes

Our aspiration, roles and outcomes are enduring. What will change is the work we do and how we do it to achieve our outcomes and move us closer to our aspiration. We’ll regularly refresh our strategy with small, iterative updates, rather than reviewing it in depth every 5 to 10 years.

The direction we’re heading in

We’ve identified the areas we’ll focus on as we work towards our aspiration and outcomes.

Pages in this section

Keeping customers at the centre We have a strong focus on customers and will continue to put their needs at the centre of our thinking when designing and implementing products and services.
Supporting our people We want to continue to be seen as a great place to work, so we can continue to attract and retain the people we need for the future.
Maximising the benefits of being digitally enabled Most digital interactions with the tax system are now handled by third party software and cross government information sharing.
Getting the most value from the data we hold The data and information we hold and the infrastructure to support it is a key asset for government.
Adding more value by working collaboratively with partners Partnerships are integral to how we operate.
Being an active steward Stewardship includes ensuring the legislation and products we administer, the systems, processes, and assets we are responsible for, and the capabilities of our people are fit-for-purpose now and in the future.
Improving how we work internally We’ll continue to improve our planning processes and how we deliver changes to ensure that our resources and funding are focused on the areas that will support Government priorities and improve compliance.
Monitoring and responding to changes in our environment We continuously monitor future trends and how these might impact on us and our customers and their ability and willingness to comply.
Monitoring and reporting on our performance Our Performance Measurement Framework shows how we use our resources to deliver our services, and how our services connect with the outcomes we want to achieve for New Zealanders.