We have a strong focus on customers and will continue to put their needs at the centre of our thinking when designing and implementing products and services by:
- Improving customers’ experiences when they interact with us and other agencies.
- Reducing the need for customers to contact us unnecessarily.
- Building trust in IR and government institutions.
- Growing our organisational and people capabilities to improve how we deliver to our Māori customers who represent a growing part of the New Zealand economy.
Last updated:
09 Jan 2025