What we want to achieve

What we want to achieve 2024-28.

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Government priorities The Government’s priorities for the revenue portfolio.
Delivering the tax and social policy work programme The Government’s tax and social policy work programme sets out our policy focus.
Collecting revenue We have a legal obligation to collect the highest net revenue over time keeping in mind the resources we have available, the importance of promoting voluntary compliance, and costs incurred by participants in the system.
Managing overdue debt Our aim is to prevent customers from getting into debt. When they do, we work with them to decide the best option for dealing with their debt based on their circumstances.
Addressing integrity risks Maintaining the integrity of the revenue system through encouraging high levels of voluntary compliance remains a cornerstone of what we do.
Being fiscally sustainable All government departments are expected to deliver their work within their current funding levels for the period of this Statement of Intent.
Reducing compliance effort for customers Smaller businesses will be the main focus of our work to reduce compliance costs.
Harnessing the power of the digital ecosystem We know it’s important to build strong relationships with participants in the digital ecosystem and work with them to improve the effectiveness and efficiency of tax and social policy administration.
Delivering on our intentions We’ll continue to make sure our organisation is fit for purpose and manage any risks to our business.