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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

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Child support

In certain situations, a liable parent whether living in New Zealand or overseas can be made exempt from paying their child support assessment.

Temporary exemptions

You can apply for a temporary exemption when you're:

  •  in a New Zealand or overseas prison, hospital, or a treatment facility for at least 13 weeks in a row
  • suffering a long-term illness or injury for at least 13 weeks and cannot do paid work because of the illness or injury
  • under 16 years old.

If you're under 16 years old and not already exempt, please call us.

Contact child support 

Permanent exemption

If you are the victim of a sex offence, you can apply for a permanent exemption from paying child support for a child. There does not need to have been a conviction for the offence, but you will need to be able to show that an offence occurred.  

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Last updated: 13 Jul 2021
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