We understand you may be unable to file or pay your tax on time during an adverse or emergency event and we have several ways to help you through this.
You don’t need to contact us right now. Get in touch when you reasonably can. You may continue to receive computer generated letters and notifications from us, however we understand if you’re prioritising your immediate response and recovery.
Apply for financial relief
We may be able to write off all or some of your tax owing, and penalties and interest charged, depending on your situation.
Apply for financial relief - individuals in New Zealand
Apply for financial relief - companies, partnerships and trusts
Paying in instalments
Once you know what you can afford to pay, you can set up an arrangement to pay in instalments. You can set this up in your myIR account or over the phone with us. This will stop late payment penalties from applying.
Penalties
We can remit penalties if being affected by an emergency event stopped you from being able to pay or file on time. You will still need to file the relevant return and pay the tax as soon as reasonably possible. Contact us once you have made payment.
Interest
For some emergency events we can remove interest that has been charged, if you were affected. If you’ve been affected by an emergency event, find out if your interest can be removed. You will need to check the page for the specific event.
Help for specific adverse or emergency events
Contact us
If you need to talk to us, here are your options:
- Call us on our dedicated phoneline 0800 473 566
- Send us a message in myIR
- Come in to one of our front of house offices.
You can also get in contact with a tax agent for professional advice (accountant, bookkeeper, lawyer).