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Takapuna office closure | Takapuna office closure. The Takapuna office is relocating to a new address so will be closed from 22 November 4pm to 26 November 4pm. From 27 November you can find the new office at: 74 Taharoto Road Smales Farm, One NZ Building, Takapuna.

Some services unavailable 23 - 24 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 23 November to 9am Sunday 24 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

If any of the following situations apply, you can update the details in myIR.

  • You've had a baby.
  • A child has entered or left your care.
  • We sent you a letter about your child turning 18.
  • You want to let us know your child is financially independent.

You can also update your shared care arrangement.

Update my shared care arrangement

In myIR, go to your Working for Families account

Select 'Family and income details'

Update changes

Under 'Children' select either:

  • 'Add child' and enter all the required information then select 'Next'
  • 'Update' next to one of your existing children to tell us about any changes for them.

Under 'Period of care' select the pencil to edit and enter the date they:

  • left your care
  • became financially independent or
  • if they're over 18 the date they left school or a tertiary institution.

Select 'Next' and make any additional changes

Submit your changes

Log in to myIR

You can send us a message in myIR or call us.

Working for Families and Best Start - contact us

What happens next

Once you've updated your child's details we'll let you know of any changes to your Working for Families payments.

You can see new payment details in myIR.


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Last updated: 22 Jan 2021
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