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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

If any of the following situations apply, you can update the details in myIR.

  • You've had a baby.
  • A child has entered or left your care.
  • We sent you a letter about your child turning 18.
  • You want to let us know your child is financially independent.

You can also update your shared care arrangement.

Update my shared care arrangement

In myIR, go to your Working for Families account

Select 'Family and income details'

Update changes

Under 'Children' select either:

  • 'Add child' and enter all the required information then select 'Next'
  • 'Update' next to one of your existing children to tell us about any changes for them.

Under 'Period of care' select the pencil to edit and enter the date they:

  • left your care
  • became financially independent or
  • if they're over 18 the date they left school or a tertiary institution.

Select 'Next' and make any additional changes

Submit your changes

Log in to myIR

What happens next

Once you've updated your child's details we'll let you know of any changes to your Working for Families payments.

You can see new payment details in myIR.

You can send us a message in myIR or call us.

Working for Families and Best Start - contact us

Last updated: 22 Jan 2021
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