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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

Tell us if your family income or situation changes so we can help you receive the right Working for Families payments during the year, otherwise you could have a debt at the end of the tax year.

If anything changes during the year, your Working for Families payments will change too.

Tell us as soon as possible when your details change.

If you do not tell us, you may end up with an overpayment of Working for Families you’ll need to repay to us.

Tell us about these changes

You need to tell us when:

  • your family income changes
  • your or your partner’s hours of work change
  • children come into or leave your care
  • any shared care arrangements change
  • your child starts or stops receiving a benefit
  • your child works 30 or more hours a week
  • your child is still at school after turning 18
  • your relationship status changes (for example, separation or reconciliation, or a new partner)
  • you or a family member moves to another country
  • any private child support payments you pay or receive change.
  • your name or contact details change
  • you want your payments to go to a different bank account.

If you're stopping or starting a benefit, MSD (Ministry of Social Development) will send your details to us. You do not need to do anything to continue receiving payments. You still need to tell us about any other changes.

You may know MSD as Work and Income.


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Last updated: 11 Mar 2025
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