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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

If your shared care arrangement changes, update your details in myIR so we can ensure you get the right Working for Families payments during the year.

Before you start

You will need:

  • the number of days you have the child in your care
  • an agreement signed by you and the other person 

You can update your details without a signed agreement, but we need to confirm the details with the other person before we can make the change.

Select 'Family and income details' from your Working for Families account

 

To add a new child

Select 'Add a child'

Under 'Is the child living in another house any of the time?' select 'Yes'

Fill in the information about the other carer.

Select 'Next'

To update details of an existing care arrangement

Select 'Update' next to one of your existing children.

Select the pencil to edit and update details under 'Period of care'.

Add a stop date. This is the day before the new arrangement started.

Select 'Add new period of care'.

Add a start date and the information about the other carer.

Select 'Next'

Update passive income

Update details of any passive income the child earns that is over $500 in a tax year.

Select 'Next'.

Upload shared care documents

If you have a shared care agreement or a parenting order, upload the document.

Submit changes

Log in to myIR

What happens next

We will update your entitlement and notify you about your new payment amount.

Your responsibilities

You need to keep us up to date with any changes that could affect your entitlements.


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Last updated: 11 Mar 2025
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