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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

If your income source or your hours of work change and you either start or stop being entitled to the in-work tax credit, you will need to update your hours of work.

You can also make changes to your minimum family tax credit here.

Types of payment

If you get weekly or fortnightly payments, any changes you tell us about before 6pm on Mondays will affect your payment for that week.

In myIR, go to your Working for Families account

Select 'Family and income details'

Select 'Update work hours'

You'll find this under 'Working hours'.

Add the start or stop date to your in-work tax credit entitlement

Then select 'next'.

You can also update any entitlement to Minimum family tax credit, then select 'next'.

Submit your changes

Log in to myIR

You can send us a message in myIR or call us.

Working for Families and Best Start - contact us


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Last updated: 11 Mar 2025
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