We have a legal obligation to collect the highest net revenue over time keeping in mind the resources we have available, the importance of promoting voluntary compliance, and costs incurred by participants in the system.
Most of the revenue we collect comes from customers who voluntarily pay their tax on time. Some revenue takes more effort to collect and we respond in a range of ways when people choose not to do the right thing.
Our intention is to grow the proportion of tax revenue paid on time and in full, act early where we see non-compliance, and reduce opportunities for non-compliance.
Our ‘right from the start’ approach aims to make it easy to comply and hard to avoid. To do this, we’ll continue to focus on making it easy for customers meet their obligations. We’ll continue to offer to help customers who are struggling and trying to do the right thing and increase our efforts to actively investigate where necessary and take enforcement action where we need to.
Our systems do a lot of the heavy lifting and our sophisticated analytical capabilities mean we can move quickly to help customers get back on track. We’ll continue to build compliance into our systems and processes to ensure we collect revenue as efficiently and cost effectively as possible.