Micro and small to medium sized businesses (SMEs), which make up the majority of New Zealand firms, face the highest compliance costs relative to the amount of tax they pay. Smaller businesses will be the main focus of our work to reduce compliance costs.
Our aim is to ensure customers meet their obligations and we support this by making interactions with us as smooth and low effort as possible. This includes proactively engaging with those who make mistakes, refining our rules to make sure we only hold up the returns we need to, and streamlining the notifications we send to customers so they’re clear what’s expected of them. We’re also working to improve how we support businesses who are just starting out and how we support growing businesses to ensure they start out and remain compliant.